Customer Support – FAQ

28 thoughts on “Customer Support – FAQ

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  3. Yujiro Kawato

    Dear Sir/ Madam;


    My name is Yujiro and I am from the Software Planning department of Sourcenext Corporation.
    Sourcenext is an independent software company in Japan that mainly focuses on the consumer market.

    I am contacting you regarding the sales of “Pianist HD” in Japan.

    We have a strong tie with one of Japan’s biggest mobile phone carriers, Docomo and KDDI.
    They have their own application market (Docomo Sugotoku /au Smartpass) where users are able to pick as many application as they want by paying certain amount of money.
    Application providers receive up to 125 thousand dollars in a month, depending on the number of downloads taken place in case of au Smartpass.

    We believe that our proposition will contribute to your sales and increase consumer recognition in Japan even more.

    I would appreciate it if we could have a telephone conference so we would be able to explain you about the business proposal in detail.

    Could you please let us know if you are available to set up a telephone meeting?
    We look forward to hearing from you.

    Thank you for taking the time to read this e-mail.

    Yours faithfully,

    Yujiro Kawato
    Software Planning

    Toranomon 33 Mori Building 6F 3-8-21
    Toranomon Minato-ku Tokyo, 105-0001, Japan
    Tel: 81-50-5533-9605(Direct) Fax: 81-3-6430-6405

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  7. Pamela Knighten

    I downloaded Pianist HD. I am having trouble with midifile. I recorded a song and put it in my favorite midifile. The song did not upload into the playlist to teach me how to play the song. What am I doing wrong. I want to use this app so bad.

    Does this app help you figure out chords?

  8. gayina

    Bonjour je n arrive pa à jouer les chanson quand je clique sur uneil me met les dessin main gauche ou droite et quand je choisi l application se ferme à chaque fois j ai une tablette Samsung 10.1 pourriez vous m aider merci avance

  9. Al McDonald

    I am having a problem with the learn piano. I purchase it so I don’t have to see those pop-up ads, but the ads keep on appearing, so I uninstall the apps. I would like the have a refund so I can get the diamond package. I do like how this learn piano works. If this apps come with a pop-up ads, then forget it.

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  13. BJ

    In the settings when switching to use the sheet music mode located under single.

    Once you load into the mode you did not add a setting button to this screen so the only way to return to the menu is to remove the app and re-download it.

  14. Osama Raashid

    Is there any way to extract the pre-included midi files? I want to get the sheet music from the midi file : canon in d major.

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  17. Doodle

    First of all, LOVE the app. I am improving daily and I am renewing my love of classical music.

    Is there a way to set sheet music mode to NOT highlight the keys? I would like to learn to READ the sheet music. I want to take the “next step” and turn off the highlighting of the keys so that MY MIND must figure out which key to press. “Music Tutor SightRead” app does this, but only for single notes, not songs.

    Thank you and keep up the GREAT work.

  18. Kit Carson

    Is there a way to turn off the key highlighting so I am FORCED to READ the music? It is fun with the highlighting on, but I am not really learning anything, I am just hitting keys as they highlight.

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